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Return Policies


 

Your complete satisfaction with our product is guaranteed or items  may be returned or exchanged within thirty days from when it was shipped, with  a Return Merchandise Authorization. You will only pay for return shipping and  insurance fees. To receive a return authorization on orders shipped within the  United States follow the steps outlined below.

  Please note that to be eligible for return, items must be in their  original purchase condition, include all product documentation, and shipped  within 30 days.

  To expedite exchanging for different product, we recommend  returning for refund and placing a new order. Please allow approximately 2  weeks for your refund to be processed.

  If a package or item delivered to you arrives damaged, please  refuse the shipment or call us immediately at 1.888.Yadegar. Please retain all  packing materials unless instructed otherwise by Yadegardiamonds.com. Claims  for damaged or missing items must be reported immediately or within 5 days of  receipt of your order. Yadegardiamonds.com will not be responsible for lost or  damaged returned shipments.

  Single Jewelry Items $500  or Less:

  Individual items of $500* or less being returned for refund can be  set up online in  just 4 simple steps. Request a Return Merchandise Authorization code and if  you'd like, use our convenient pre-paid FedEx Ground® return shipping label for  only $9.00 (deducted from your refund). It's that easy!

  *Online Returns do  not apply to the following items:

 

 

     

     

  1. International returns.
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  3. Non-USD currencies.
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  5. Item(s) shipped over 30 days ago.
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  7. Individual purchases over $500.
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  9. Exchanges, repairs, or resizing.
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  11. Items that became damaged or defective after delivery.
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  13. Engraved items (rings excluded).
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Single Jewelry Items $500  or More:

  Please call a Yadegardiamonds.com Diamond and Jewelry Consultant  at 1.888.Yadegar, 24 hours a day, 7 days a week for individual items over $500,  and items for exchange, repair, resize, or to report damage or defect. These  cannot be set up online and require assistance. We recommend that you securely  package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles.

  Returns are processed during weekdays once the items have been  received at our Fulfillment Center. Following receipt of your returned item,  you'll receive a confirmation email. Please allow an average of 1-2 weeks for  full processing. Our Quality Assurance department will review the returned  item. Items that show signs of wear or have been altered, resized (by a jeweler  other than Yadegardiamonds.com), or damaged cannot be accepted for return.  Please allow another 7 - 10 days after processing for your bank to post credit  against your account.

  Non-Refundable Items

  Engraved jewelry items other than rings may not be returned.  Diamonds purchased as part of our Yadegardiamonds.com Diamond  Upgrade Program May not be returned for credit. All  Yadegardiamonds.com engraved rings may be returned for credit, however  engraving fees are non-refundable. The removal of Yadegardiamonds.com engraving  from any exchanged or resized ring is free with no additional engraving  fee. Special orders are  final sale and are not eligible for return. Returns without a  Yadegardiamonds.com return code, returns sent C.O.D., and improperly or  uninsured packages will be refused upon receipt. Returns with missing paperwork  or product will not be processed.

   

  International Returns

  Additional shipping charges may be incurred if packages are  returned via alternate carriers (including, but not limited to, UPS and Canada  Post). Yadegardiamonds.com reserves the right to charge your credit card for  any fees we incur at time of package receipt. To avoid additional charges, we  recommend sending your return via our preferred G4SI insured FedEx carrier.

  For orders shipping to China, the 30 day period begins on the date  you receive your order. The 20% reservation fee is non-refundable.

  How to Prepare a Return or Exchange

  To return a diamond or jewelry item to Yadegardiamonds.com, follow  the below process:

 

 

     

     

  1. Your Return Authorization Code. Individual items of $500 or  less, returned for refund can be set up online. For  all other returns call 1.888.Yadegar and you will be given a Return  Authorization Code. For all returns, write this code on the return sticker  found at the bottom of your original invoice. Place the sticker on the outside  of the box you are returning.
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  3. Package Your Return. We recommend you use the original shipping  box, including all original packaging and collateral material. If your item was  delivered with a diamond certificate and that certificate is not returned, you  will be liable for the $250 replacement cost. For security reasons, do not  write Yadegardiamonds.com anywhere on the outside of the box.
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  5. Insure Your Package. On your invoice, if the price of the item  you're returning is listed as:

       

       

    1. Did  your purchase consist of an item that is $500 or less? We offer convenient  online returns that can be completed in 4 simple steps. By following this link, you  can receive your return authorization code and a convenient pre-paid FedEx  Ground shipping label for $9.00 per order on qualified returns. This  fee will be deducted from your refund.
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    3. Your  purchase has an item that is greater than $500? Not a problem. Just call us at  your convenience, since these orders require more assistance to process. We are  available 24 hours a day, 7 days a week, at our toll-free number 1.888.Yadegar.  We'll help provide a return authorization code with instructions on how to  package and return your item.
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    5. More  than $25,000: High value returns often require special arrangements. We  recommend contacting a Yadegardiamonds.com Diamond and Jewelry Consultant for  assistance and suggested methods for returning your purchase.
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If you have any questions about our return procedure, please  contact us at 1.888.Yadegar, 24 hours a day, 7 days a week or at returns@Yadegardiamonds.com.com

   

  PayPal Returns

  PayPal orders may be returned for credit back to your PayPal  account. Please allow up to 2 weeks for your account to be credited.

  Shipping Charges

  Shipping charges, including Special Handling and any other related  costs, are non-refundable. Please do not ship returns C.O.D. If you receive any  portion of your order damaged, please contact us prior  to returning the items. Yadegardiamonds.com will not reimburse you for  unauthorized shipping expenses incurred. Please retain all shipping materials  for FedEx pick up and/or inspection.

  If we request that you return the merchandise to us, we may reimburse  you for full or partial return shipping expenses at our discretion. We will not  reimburse you for overnight, express or other special services used at your  discretion.

  After Your Return is Received by Yadegardiamonds.com

  Once your return is received into our system, you will receive a  confirmation email. System processing occurs Monday through Friday. Please  allow our team one business day, up to 24 hours, once the carrier arrives to  receive product into our system. Failure to obtain a Return Authorization code,  or include Diamond Grading Report(s) can delay receiving your return.

  Once entered into our system, your return must be inspected by our  Quality Assurance team. Please allow 2-4 business days for this process. If there  are any questions regarding your return, we will contact you. Once inspection  is complete, your return will be fully processed. For refunds, please allow an  additional 2-4 days.

  If you are expecting a return shipment, you will receive a  shipping confirmation the day of the outbound shipment. You can track the  status of your return online here. Thank  you for shopping at Yadegardiamonds.com, LLC. If you have any questions about  your return, please call a Yadegardiamonds.com Diamond & Jewelry Consultant  at 1.888.Yadegar.

  Credits to Your Charge Card

  Credit card purchases, Yadegardiamonds.com Credit Card and PayPal  purchases will be refunded against the credit card or account used on the  original purchase. Please allow up to 2 weeks from the date that  Yadegardiamonds.com has received your return for your account to be credited.  You may wish to contact your credit card company on posting guidelines as they  can vary. If you made a purchase of $1000 or greater using a bank wire, and are  an International customer, your refund will take approximately 3 weeks from the  date of the return's receipt. For bank wire purchases under $1000, please allow  3-4 weeks. Bank wire refunds are posted against the original account they  originated from.

  Sale Price Adjustments

  Sale price adjustments must be made within 7 days of the original  ship date unless otherwise specified. Price adjustments will be provided as  store credit.

  Cancel or Change an Order

  If you would like to change or cancel an order please call a  Yadegardiamonds.com Diamond and Jewelry Consultant at 1.888.Yadegar. We will  attempt to accommodate order changes to the extent possible prior to shipping  confirmation. Some changes will result in a shipping delay. We are unable to  accommodate changes or cancellations on special order requests and/or orders  that have already shipped. If your order has already shipped, please contact us  to set up a merchandise return once you have received the shipment.

 




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